Mary Dumas & Associates helps organizations navigate change by fostering deep understanding rooted in communication, accountability, justice, and collective action.

I learned practical, relevant strategies in Mary’s conflict resolution and Tools for Tough Conversation Classes, to apply not only in my volunteer activities with diverse populations and stakeholders but also in personal relationships. We live in challenging times, so honing skills to have successful, difficult conversations is essential to productive outcomes — Mary is very effective at guiding us to that goal. Life is brighter and lighter after taking her classes.

Thank you for talking to our cohorts about the importance of self-management and spontaneous conflict resolution as a means to ensure collaboration and satisfaction in the face of a stalemate or disagreement. Our participants found your discussion incredibly useful and learned a lot from it. Our moderators often noted how their cohort’s ability to negotiate and collaborate greatly improved following your presentation, and students themselves often remarked in their reflections…how it helped them to identify and resolve a subconscious bias or behavior that was detrimental to their ability to negotiate and communicate.

Since you helped us with the neighborhood meeting, the neighborhood task force we co-created with residential and business neighbors has become a great success story. Our supportive housing staff did the heavy lifting of getting our operations and the residents to integrate gracefully with the surrounding community…It’s the most remarkable turn-around effort I’ve ever been involved with. We owe much of the thanks for this to your support when we kicked off this process 12 months ago. I just wanted to let you know how grateful I am for your help and to make sure you know it made a real difference.